These Terms and Conditions govern the relationship between JMS Plumbing & Heating ("JMS," "we," "us," or "our") and our customers ("you," "your") when requesting plumbing, heating, indoor air quality, drain, water heater, or related mechanical services, or when using our website.
Last Updated: October 9, 2026
Acceptance of Terms
By scheduling service, approving an estimate, signing a work authorization, or using our website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of our services.
Service Appointments
- Arrival windows are estimates; prior jobs, emergencies, weather, or supply delays may affect timing.
- A person 18+ must be present and authorized to approve work.
- Safe, unobstructed access (including basements, crawlspaces, utility rooms, shutoff valves, panels) is required.
- Hazardous materials (asbestos, mold, contaminated water) must be disclosed; remediation is the owner's responsibility.
- Rescheduling or cancellation with under 24 hours notice may incur a service/dispatch fee.
- Written estimates are typically valid for 30 days unless otherwise stated (subject to material cost volatility).
Pricing and Payment
- Pricing may be flat-rate or time & material depending on scope.
- After-hours, weekend, holiday, or emergency response rates differ from standard rates.
- Payment is due upon substantial completion unless alternate terms are pre-approved in writing.
- Accepted forms: cash, check, major credit cards; financing may be offered via third-party approval.
- Past due balances may accrue late fees and collection costs.
- Returned checks incur a $35 fee (or statutory maximum).
- Title to installed materials/equipment may remain with JMS until paid in full.
Warranties and Guarantees
- Labor workmanship warranty: 90 days (unless a longer period is specified on the invoice).
- Manufacturer warranties apply to parts/equipment; registration by owner may be required.
- Warranty excludes failures due to misuse, lack of maintenance, freezing, flooding, power surges, acts of nature, or third-party tampering.
- Customer must promptly notify JMS of warranty concerns and allow inspection.
- Consumables (filters, anode rods, cartridges, seals) are not covered beyond installation defect.
- Warranty is void if equipment is serviced or altered by unauthorized parties.
Customer Responsibilities
- Provide accurate description of issues (no concealed known defects).
- Ensure pets are secured and areas are reasonably clean/dry.
- Protect or remove personal items near work zones.
- Maintain systems per manufacturer and code requirements.
- Obtain landlord/HOA/authority approvals where required.
Limitations of Liability
JMS is not liable for, and you agree to hold us harmless from:
- Hidden or latent defects inside walls, slabs, ceilings, or underground not reasonably discoverable.
- Incidental or consequential damages (including water damage from pre-existing system failure).
- Pre-existing code violations or unsafe conditions discovered during work.
- Delays from supply chain issues, permitting, inspections, or events beyond our control.
- Secondary damage occurring after advising repairs that were declined.
Existing Conditions & Access
- Opening walls/ceilings may be required for proper repair; basic patching is not included unless stated.
- Corroded, brittle, or obsolete piping/valves may fail when disturbed; additional repairs may be recommended at added cost.
Permits & Code
- Where permits are required, fees may be added to invoice.
- Inspections outside our control may delay final completion.
- Upgrades needed to bring systems to code are chargeable unless explicitly included.
Cancellation Policy
- Standard service calls: no fee with 24+ hours notice.
- Major installations/equipment: 48+ hours notice required.
- Short-notice cancellations may be charged up to the dispatch fee or reasonable restocking cost.
- Special-order / non-stock / custom items may require a non-refundable deposit.
Website Use
- Site content is informational and not a substitute for professional on-site evaluation.
- We may update, modify, or remove content without notice.
- No reproduction or distribution without written consent.
- External links are provided for convenience; we do not control third-party content.
Changes to Terms
We may revise these Terms periodically. Updated versions become effective upon posting. Continued use constitutes acceptance.
Contact Us
Questions about these Terms may be directed to:
JMS Plumbing & Heating
Phone: (607) 327-0225
60 Miller Street
Cortland, NY 13045
