Privacy Policy

This Privacy Policy explains how JMS Plumbing & Heating ("JMS," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit our website, contact us, or use our plumbing, heating, indoor air quality, drain, or related mechanical services.

Last Updated: October 7, 2026

Information We Collect

We may collect the following types of information:

Personal Information

• Contact details (name, service address, email, phone)
• Billing and payment details (processed via secure third-party gateways—JMS does not store full card data)
• Property / system information (equipment make, model, serial numbers, service history)
• Scheduling preferences and communication history
• Photos or videos you provide for estimates (if applicable)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, clicks)
• Location information when you access our website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for purposes including:

• Schedule, dispatch, and complete requested services
• Generate estimates, invoices, and maintenance recommendations
• Process payments and financing applications (through trusted processors)
• Send service reminders, maintenance notices, and limited promotions (opt-out available)
• Improve website performance, security, and user experience
• Comply with legal, regulatory, and safety obligations
• Protect against fraud and unauthorized activity

Information Sharing

We may share your information with:

• Service providers and contractors who perform services on our behalf
• Business partners for services you request (such as financing companies)
• Professional advisors (attorneys, accountants, etc.)
• Government authorities when required by law
• Potential buyers in the event of a business transaction (merger, sale, etc.)

We do not sell your personal information to third parties.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of your personal information in certain circumstances
• Restriction of processing of your information
• Portability of your information
• Objection to certain processing activities

To exercise these rights, please contact us using the information in the "Contact Us" section.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings and other tools.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no data transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, contact:

JMS Plumbing & Heating
Phone: (607) 327-0225
Cortland, NY 13045